FAQ

Customs fees are included in the shipping costs and are our responsibility; you will not have to pay any additional charges upon delivery.

When you subscribe to Tokyo Snack Box, you will continue to receive snack boxes every month, as long as you wish.

Renewal is automatic but without commitment, you can therefore cancel or pause it at any time from your customer area.

If you are subscribed, you will receive an email 3 days before the renewal to give you time to cancel it if needed.

Of course, you will receive the same monthly box as subscribers, the only difference being that you will not benefit from the discount on a long subscription.

This remains the best alternative if you want to gift the box or simply test Tokyo Snack Box for the first time.

Here is the gift box.

If you wish to take advantage of a discount, we use a no-commitment subscription system, which means you can unsubscribe right after your first order. You will receive the box for the current month and that's it.

To cancel your subscription, everything happens in your customer area, > "My Subscription".

In some but not all!

For the moment we can ship to Reunion Island, Martinique, Guadeloupe, French Guyana, Wallis and Futuna.

Shipments take a little longer than a shipment to mainland France/Europe, but packages arrive at your home on average within 3 weeks (don't worry, snacks are good for at least 3 months).

For every box we send, we try to add the snack list, as well as the allergens. If needed, you can contact us before we ship your box, to let us know your allergens/diet, so that we may replace the snacks.

If you would like to gift some of our products and to customize the package with a message inside, it is possible at no additional cost. In order to do that, please reach out to us at gift@tokyosnackbox.comafter your purchase. You can send the message in the language you prefer, and we can even translate it to Japanese.
Examples:
Happy Birthday Baptiste! バティステさん、お誕生日おめでとうございます！

Of course, we can ship the box of snacks directly to the person you want to gift it to. You just need to write his/her shipping address at checkout, and use your address as billing address.

We do accept special orders! For example, if you want a big box for your company, for your summer camp etc... or if you want to buy boxes in bulk for an event.

In order to do that, please reach out to baptiste@tokyosnackbox.com

Thank you for your order! For your information, every paid box is sent: even if you cancel your subscription, you will receive your box :)

To cancel your subscription, I recommend following the steps below on your computer, even though it is of course possible to do it with your phone.

1. The first step is to create a customer account (if you haven't done so already), using the same email address as when you made your purchase.

2. Once logged in, go to your client area "My account."

3. You will then see a link called "My Subscription / Mon Abonnement". Click on it.

4. You will then see a button to cancel your subscription (or pause it).

5. (optional) I think the steps above are quite easy to understand, but if you have any questions, feel free to contact us by email.

It's a good sign!

In 99% of the cases, it means the postman has tried to deliver your box but was unsuccessful, so the box is back to the post office of your city.

To receive your precious box of japanese snacks, you have to go to the post office, and give them your tracking number. They will also check your ID card, so make sure to bring it.

Fingers crossed but we still have a delivery success rate of 99.5% since November 2020.

If the package does not reach its final recipient - wrong address or a package that has waited too long at the post office - it is returned to Japan and will arrive within 1-3 months.

We will be able to resend the package to you once it is back in Japan, but we will charge you a share of the shipping cost depending on the reason for the first failure.

One way to avoid delivery problems is to give us your phone number and let your postman / concierge know that you are expecting a package from Japan.

We are continually trying to improve our offering and services.
If you notice anything that needs improvement, do not hesitate to contact us: baptiste@tokyosnackbox.com

You can also help us by leaving a positive review on Google if you want to help us grow. It will take you less than a minute but has a huge impact for a small startup like Tokyo Snack Box.